Monday, July 03, 2006

The joys of Tech Support

A significant part of my job is tech support. So, I raised a ticket for one of my users with a helpdesk in forn parts. A little while later I get an email saying that the ticket has been cancelled. No details, of course. So I ring up and ask why. It's been referred to local staff, i.e. me. Who logged the call in the first place. Sheesh!

But rest assured, I screw up too. But that's a story for a few months' time.

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